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    Customer Help

    Welcome to our customers services section. Here you'll find answers to all the most common questions and a fair bit more. We hope you find it useful. If all else fails please feel free to contact customer support directly.

    Top Questions

    • Crystal Money Back Guarantee

      We want our customers to be delighted with Crystal Contact Lenses, so for your peace of mind we offer a money-back promise.

      Our no quibble money-back promise is simple. If you are not happy with the product, you will get your money back.

      How do I get a refund?

      If for any reason you are not satisfied, contact us straight way and we will arrange for you to return the remaining lenses for a refund.

    • You caught us out! They all fell off the back of a truck! JUST KIDDING!

      They are exactly the same contacts that you get at your Doctor's office. No snake oil here.


    • Probably! We stock over 3 million contact lenses in our distribution centers and aim to despatch over 95% of orders on a same day basis. For more information click here.

    • Crystal Vision Lenses are always in stock, and we stock 95% of all Branded lenses like Acuvue, so the time for your order to get in the post is normally within 24 hours.
      Orders are currently shipping from the UK and will take up to 21 days to arrive. For more details click here.

    • Prescription changed? Got LASIK? Contacts feeling funny? Feel free to return your contacts for any reason. We accept all unopened, unmarked boxes.

      Please note that customers will have to pay return postage charges and are advised to record and insure the package for their own security. Contact us any time to start a return.