Orders are currently shipping from the UK. We apologize for any delays this may cause.
If you recently placed an order and you`re wondering why you haven`t received it yet, you should first check whether we`ve despatched it to you:
- Click Your Account at the top of any page and sign in;
- Click `Go` next to `Where`s My Lenses`;
- On the next page you will see details of the order you are expecting, with the status listed (`processing`, `not yet dispatched`, `back order` or `dispatched`) ;
- If the order has been despatched, a dispatch date will be given.
Please wait 21 working days after the dispatch date for USA and Canada orders before contacting Customer Support about a missing order and we will do our best to locate it.