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Crystal Guarantee
Crystal Money Back Guarantee
We want our customers to be delighted with Crystal Contact Lenses, so for your peace of mind we offer a money-back promise.
Our no quibble money-back promise is simple. If you are not happy with the product, you will get your money back.
How do I get a refund?
If for any reason you are not satisfied, contact us straight way and we will arrange for you to return the remaining lenses for a refund.
Covid 19
Covid-19 - There may be some delays with receiving your order due to the Covid situation. For more information click here
Are these Legit Contact Lenses?
You caught us out! They all fell off the back of a truck! JUST KIDDING!
They are exactly the same contacts that you get at your Doctor's office. No snake oil here.
Are My Lenses in Stock?
Probably! We stock over 3 million contact lenses in our distribution centers and aim to despatch over 95% of orders on a same day basis. For more information click here.
Do you verify my prescription with my Doctor?
Simply enter your Contacts and Doctor's details and we will verify with your eye care provider automatically. Any problems and we will let you know - otherwise your lenses will ship straight to you.
Where`s My Order?
Crystal Vision Lenses are always in stock, and we stock 95% of all Branded lenses like Acuvue, so the time for your order to get in the post is normally within 24 hours.
Orders are currently shipping from the UK and will take up to 21 days to arrive, due to a shortage of air freight caused by Covid 19. For more details click here.
Returning Products
Prescription changed? Got LASIK? Contacts feeling funny? Feel free to return your contacts for any reason. We accept all unopened, unmarked boxes.
Return Shipping is free. Contact us any time to start a return.

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